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02/22/2001 Archived Entry: "New UPS software 'feature' angers customers"

New UPS software 'feature' angers customers | Computerworld News & Features Story
Oops! But Bill said it was OK to re-arrange everybody's browsers.
When United Parcel Service of America Inc. listed the enhancements and key benefits of the newest version of its WorldShip software, it forgot to tell customers one thing: The shipping software might automatically reconfigure their Internet browsers and make UPS's home page their own.

The software, recently upgraded to reflect new rate increases and enhanced features, not only sent some users to UPS's Web site, but also added UPS links to their lists of Internet favorites.