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04/29/2001 Archived Entry: "Helpdesk::Mail 0.6"

[fmII] - Detailed release information - Helpdesk::Mail 0.6

The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address and several people who reply to those emails and answer questions, Helpdesk::Mail can come in handy. It is not just another webmail application; one can assign a "user-id" for an e-mail (e.g. an account number) to track how often one user asks for help.